NEED A HAND?

Before your get in touch

I know how frustrating it is to not be able to do something that should be so simple. So here's the deal: tell us exactly what you need, and we'll get you sorted as quickly as we honestly can.

A lot of the small stuff such as cancelling, changing your billing, finding a lesson you've lost track of - you can do yourself in a couple of clicks below, no waiting required. For everything else, use the form. We will always endeavour to get back to you within 24 hours. 

These usually take seconds, no need to wait for a reply:

• Manage or cancel your Colour Collective membership.

Head to the settings page where you can edit your profile information, update your password and turn on/off your email preferences. If you have a subscription you want to cancel, you can do say via this link. Once cancelled you will have access until your current membership period runs out and you will not be charged again. 

• Find a course that you have previously bought

If you have bought courses via Sophie Robinson online courses previously and you are not seeing them in your dashboard, let us know. We are aware that when courses were bought in a bundle, only one course was tagged. But we can look your profile up and make sure that we grant you access to the other courses that you bought. We are sorry this has happened but just let us know via the contact form and we can re-instate your access to these. 

• Track or notify of a faulty item from Sophie's product range. 

Unfortunately we are unable to track or provide you with information on any products that you may have purchased from the various retail outlets where Sophie's ranges are stocked. Therefore we request that you keep all emails relating to your purchase and revert to the shop or online retailer for further information and advice on your order.